Shipping & Returns

Only the policies posted on this website are valid, any other policies or prices advertised elsewhere or shown elsewhere by search engines, social media pages, etc are not the responsibility of Jest Paint LLC.

Shipping Policies

Special Notice Regarding Coronavirus - COVID-19

Also, for information affecting International and Local Shipping services please visit our COVID-19 Shipping Updates Page.

What Shipping carrier do you use?

We ship exclusively with the US Postal Service. The USPS partners with local Postal Services in other countries to deliver your packages.

Where do you ship to?

We ship to every region and country served by the US Postal Service. We can ship to PO Boxes and Military addresses.

How much does Shipping Cost?

For USA based customers It depends on what service you choose and the size of your order, for international customer it also depends on which country you live, but you can calculate your shipping cost right on your shopping cart before you proceed to checkout. Shipping is non-refundable if orders are rejected by customs, the customer, or sent back after attempted deliveries. Keep in mind that shipping cost includes only shipping and handling and does not include any potential taxes, fees, duties, etc that your country might charge in order to comply with your country's regulations, those are handled by your local authorities.

For orders being sent outside the USA:

Please Read our INTERNATIONAL ORDERS page for more information on Customs Fees, Payment Options and additional valuable shipping info. All other information posted here that is applicable to International Orders is still valid even if not posted on the International Orders page.

What is included in the Shipping + Processing Cost?

What we charge is the courier fees plus processing costs which can include packaging materials, labor costs (picking, packing, communication with the customer, changes requests, etc), software fees to process orders, etc. What we charge is what we consider the fair cost of processing and shipping an order adjusted by what makes commercial sense based on market conditions, which means that some package sizes and or destinations might have part or all of the processing fees subsidized by us in order to help us stay competitive.

When you make your purchase you are agreeing that the price paid for shipping and processing is fair. You are aware of this cost in advance, prior to making the payment for your purchase, you know what is included and your purchase clearly indicates that you consider that the value of what you are getting outweighs the cost and hence the shipping + processing fee is fair and reasonable.

When will you ship my order?

*We ship Monday through Friday except for Postal holidays and December 24th, 25th and 31st as well as January 1st. We ship all retail Priority Mail and Express Mail orders received by 1pm EST on the same day (as long as it is a week day and not a postal holiday or other non shipping day, or as long as non unforeseen events happen that delay the processing of orders including but not limited to power outages or being unusually short on staff). Ground Advantage Shipping and Free Shipping orders will go out as soon as possible, which usually means either same business day if placed before 1pm EST or next business day, but it can be longer, no processing time is guaranteed for Ground and Free Shipping Orders. These processing times might also change if we are having a large sale. In that case we will announce changes to our processing time with the sale information and on our Shopping Cart page.

We consider Free Shipping orders those in which the customer selected Free Shipping, regardless of what shipping method we chose to ship the order with.

Wholesale orders will go out usually within 1 to business days from the moment they were placed, but it can take up to 15 days for a wholesale order to go out if we are processing a large amount of retail orders.

When will I receive my order?

Once your order is shipped you will receive an e-mail with a tracking number that you can use to track your orders. International customers choosing Commercial Epacket Service will not be able to track their orders.

For orders being sent within the USA:

Ground Advantage Shipping: it usually takes 5-8 business days (from the date in which it was shipped) although the arrival date is not guaranteed.
FREE Shipping: it usually takes 5-8 business days (from the date in which it was shipped) although the arrival date is not guaranteed.
Priority Mail Shipping: it usually takes 2-3 business days (from the date in which it was shipped) although the arrival date is not guaranteed.
Priority Mail Express Shipping: the earliest arrival is the next business day by 10am (from the date in which it was shipped), the latest arrival is in 2 business days by 6pm on the last day (from the date in which it was shipped), though some remote areas may take 3 days (from the date in which it was shipped). This is a USPS guarantee, not a Jest Paint LLC guarantee. If any issues arise (meaning the package did not arrive within their guaranteed time), a complaint must be filed with the USPS. If you choose 1-2 days Express please remember it still could take up to 3 days to arrive and that there is nothing that we can do on our end to change that. You are always welcome to call us to check what the estimated delivery time would be for your order based on your zipcode.

USPS Priority Mail Expected Delivery Times - Not Guaranteed

For orders being sent outside the USA:

Commercial Epacket usually takes around 30 to 60 business days (from the date in which it was shipped) although the arrival date is not guaranteed and greatly depends on your local customs office (it can be more and it can be less, there is no guaranteed delivery date).
USPS Priority Mail International usually takes 30 to 60 business days although the arrival date is not guaranteed and greatly depends on your local customs office (it can be more and it can be less, there is no guaranteed delivery date).
USPS Priority Mail Express usually takes 15-30 business days although the arrival date is not guaranteed and greatly depends on your local customs office (it can be more and it can be less, there is no guaranteed delivery date).

If your order has not arrived yet and you have waited the estimated time posted above based on your shipping option, please double check the tracking page and contact us so that we can take a look at it. Make sure you check with your country before ordering to see if you will be assessed any fees from your customs department.

Does my order have insurance?

It depends on the service you chose and where you are shipping to:

Orders being shipped within the USA:

Ground Advantage Shipping/Free Shipping: they do not include insurance.
Priority Mail Shipping: it has up to $50.00 worth of insurance with the USPS, a claim must be filed with them directly, Jest Paint LLC will not file a claim for you.
Priority Mail Express Shipping: it has up to $100 worth of insurance with the USPS, a claim must be filed with them directly, Jest Paint LLC will not file a claim for you.

The insurance included by the USPS is managed by the USPS; they do not cover stolen packages or packages marked as delivered even if they did not arrive. They mainly only cover lost packages if not scanned as delivered, or damage to packages as long as you keep all evidence and packing material and you file the claim online. They may call you to bring the items into the office to finish the claim.

For faster and better service we recommend buying your insurance through our third party provider using the insurance link SHIPPING INSURANCE PAGE. *You still may need to report the damage or loss to your shipping carrier once it is discovered.

Orders being shipped OUTSIDE the USA:

Commercial Epacket: does not have insurance.
Priority Mail International shipments containing merchandise are insured against loss, damage, or missing contents up to $200 at no additional charge by the USPS, a claim must be filed with them directly, Jest Paint LLC will not file a claim for you.
Priority Mail Express International includes insurance for merchandise up to $200 against loss, damage, or missing contents, a claim must be filed with them directly, Jest Paint LLC will not file a claim for you.

The insurance included by the USPS is managed by the USPS; they do not cover stolen packages or packages marked as delivered even if they did not arrive. They mainly only cover damages to packages as long as you keep all evidence and you file the claim.

Will I have a tracking number?

Orders being shipped within the USA:

All orders shipped within the USA will have a tracking number. You will receive your tracking number by e-mail, to the e-mail address you provided us with at checkout. You can track your shipment at www.USPS.com. The tracking usually takes 24 hours to start showing activity.

Orders being shipped OUTSIDE the USA:

For International orders, only those being shipped using priority Mail international or Priority Mail Express International will have a tracking number. You will receive your tracking number by e-mail, to the e-mail address you provided us with at checkout. You can track your shipment at www.USPS.com. The tracking usually takes 72 hours to start showing activity. For those who chose the Epacket Service, they will receive a delivery confirmation number that will only indicate when the package was given to the carrier and when it was delivered.

For those that chose Priority Mail, or Priority Mail Express International, although the system generates a tracking number automatically, your actual tracking number will be sent to you as a separate e-mail within 72 hours from when your order was shipped. This is because the first number is only temporary and a new one is issued by the carrier once your package is in transit to destination.

New Returns Policies

Most recent update: 04/05/2024 to change the return window for certain items and clarify eligible items for returns and exemptions to our policies.

Prior Updated: 06/09/2023 (to clarify what happens when a customer attempts a charge back to circumvent our returns policies).

We have made changes to our “No Hassle Returns”

At Jest Paint we strive to make your returns quick and easy, so we have established the following guidelines:

What can be returned

Jest Paint LLC will accept all returns of most unopened unused items as long as you have a Jest Paint invoice as proof of purchase and report your return in time. See Below for how many days you have to report a return. (If you provide us with your information we can find the receipt for you if you do not have it). DVDS, books, magazines, practice boards, or any other printed material (like face cards, etc), Gift Cards, Online Classes and downloadable products cannot be returned. Please read our entire policies below. Please do not open your package if you want to return the whole order. See Below for how many days you have to report a return.

Any returned makeup products that are used or those unused and unopened that arrived in a package that was opened, will be set aside and not re-stocked. Please be mindful with your returns as this increases waste, but it also helps keep our customers safe since we don't know in which condition a makeup product was kept once the package was opened.
Used and or opened products are not accepted for returns, and if returned no refund or credit will be provided to the buyer. If the buyer wants the product back they will need to pay to have the products shipped back to them.

Who pays for the return shipping?

Jest paint LLC does not cover the return shipping for your return UNLESS we shipped the wrong product to you or a product with a manufacturing defect. In that case, at our discretion, we will either cover the return shipping cost to us, or let you keep the product/s and send a replacement one or a refund for it/them.

What do I do if I want to return something?

All returns must be approved by e-mail before you mail the products back. Items returned without authorization will be discarded or mailed back to you at your expense. A return is granted exclusively at our own discretion. If a return is granted, the policies below apply.
You must communicate your intention to return any non makeup items, meaning items not intended to be applied on the skin, or any other part of the body including hair and nails within 30 calendar days from the date your order was marked as delivered by the USPS (or any courier we might have used) or from the time you received your order, whichever comes first, to communicate your intention to return the item/s.
For makeup items (items designed to be applied on or to the skin or other body parts) and neon paints you must communicate your intention to return them within 3 calendar days from the date your order was marked as delivered by the USPS (or any courier we might have used) or from the time you received your order, whichever comes first.
You are required to mail your return within 3 business days of it being approved in order to receive a refund/credit. We have the right to reject a return if not mailed within that time frame.
Items must arrived in the same condition in which they were sent to you to qualify for a refund or store credit (except for items that were determined to be defective by us).
All returns must be done using a shipping service that can be tracked and protecting all products to prevent damage during transit. If products arrive damaged or are lost in transit while being returned to us, no refunds/credits will be issued.
Once we receive and inspect your return, a refund/credit will be issued (if it applies) within 3 business days from the day in which we received your return. The decision to issue a refund or a store credit is at our own discretion (see further conditions below). In general, refunds are issued for defective or broken items while store credits are issued for items returned just because they are un-wanted, no longer needed, not what was expected, etc.
We monitor all returns carefully. We reserve the right to suspend the account of any customer we feel is abusing our return's policies or that it is using them in a way in which they were not intended. In this case we will let the customer know and block their account from any future purchases. If a suspended customer manages to get an order through we reserve the right to cancel and refund that order right away and if we accidentally shipped it, we reserve the right to deny any returns except for broken or defective items, at our discretion.
Our returns policies are not designed to be used to buy items just to look at them in person and then return those that the customer feels won't fit their needs over and over again. They are designed to help the customer return something they might have accidentally ordered in error, or to return broken or defective items.
NO exceptions will be made to these rules to help keep all of our customers safe, our costs down and to allow for easy processing of all returns.
Customers who attempt to violate our Returns Policies by requesting a charge back with their bank or financial institution will be sent to collections if the financial institution decides in the customer's favor. In this case we reserve the rights to recover not only the total value of your order but also reasonable administrative fees and legal fees required to recover the money.

Will I receive a Refund or a Store Credit once my return has arrived to Jest Paint?

Once we receive and inspect your return, a refund or credit will be issued (if it applies) within 3 business days from the day in which we received your return. It might take longer for the refund to show on your bank account or credit card since that depends on your bank’s policies.
All credits for unwanted items being returned that are not otherwise defective or a result of an error from Jest Paint, will be issued as a store credit.
All refunds for defective products or errors made by Jest Paint will be issued in the original purchase tender type or as store credit if payment was done through Western Union, Money Order or Cash or if the customer agrees to a store credit. The original shipping and insurance (if applicable) charges are nonrefundable as well as any custom, duty or other fees you might have paid. US Sales Taxes are refundable. For bank transfers we will do store credits, for Gift Cards money will go back to your Gift Card.

Can I return items that are part of a set, bundle or kit?

All bundles, sets or kits will be treated as one product and must be returned complete.

Can I return Gift Cards?

Gift cards cannot be returned.

What happens if you sent me the wrong products?

If Jest Paint LLC sends you the wrong product we will replace it at no charge to you if you are in the USA (or issue a refund or store credit based on your choice if we don't have the item in stock), or we will issue a refund or store credit for it if you are outside the USA. All other policies apply as well. For bank transfers we will do store credits, for Gift Cards money will go back to your Gift Card.

What happens if you sent me a defective product?

If you received a defective product Jest Paint LLC will send you a replacement product once we have received your return, as long as you are based in the USA, and as long as we have the replacement available, otherwise we will issue a store credit or refund based on your preference and payment method (for bank transfers we will do store credits, for Gift Cards money will go back to your Gift Card). For international customers we will issue a refund or store credit once we confirm the product is indeed defective. All other policies apply as well.

What happens if I bought these items as part of a sale, promotion or bundle?

For the return of products purchased as part of a Jest Paint special offer, bundle, promotion or as part of a purchase that qualified for a special discount, sale or promotion, any discounts on the original purchase may be allocated appropriately once the value of the return is determined (meaning, you might lose a Free Shipping Discount, for example, if after your return is processed your order total is below the threshold that qualified you for the discount on the first place).

What happens if I had originally qualified for free shipping but now I want to return items that will make my total order lower than the free shipping threshold?

If once you return items your order total after the credit/refund goes below the free shipping threshold, we will only issue a refund/credit (if a refund or credit is determined) for the value of those items minus what the cost of shipping your original order would have been on the first place based on store calculations (considering the cheapest shipping option possible other than the free shipping option). This does not apply if products being returned are being returned because they were broken or defective.

Are there products that cannot be returned?

Jest Paint LLC reserves the right to restrict or refuse returns, credits, refunds and exchanges at its own discretion. DVDS, books, magazines, practice boards, Gift Cards, Services (such as classes, if provided or in preparation) and downloadable products cannot be returned.

What if my package was returned to sender, lost or damaged?

1. Jest Paint LLC cannot be held responsible for lost or damaged packages once shipped to the address on your most recent invoice. We pack according to USPS guidelines to help prevent any damage to your order but we cannot control what happens to your package once we mail it out. This is why we strongly advise getting shipping insurance, mentioned above.

2. If you paid for insurance through our website, take a picture of the damaged products and the shipping container and wrapping used, and contact us right away. Do not throw anything away until claim is resolved. Insurance only covers the cost of the damaged product, not always the cost of shipping back the new product if there is a problem or the original shipping charges. You will get a refund for the cost of the damaged products once the claim in completed if the insurance company agrees to pay for the claim. This is up to the insurance company and not us, if they deny the claim, we are not responsible for the damage or loss of your package.

3. If you did not get insurance through our site you can still file a claim with the USPS. You can submit your claim at www.USPS.com. You will need your tracking number, a picture of your damaged product, the packaging it came in, and a picture of your invoice. Save the shipping container, stuffing and products until it is resolved. They may very likely ask you to bring the damaged items into the post office to complete the claim.

4. If your package was never marked as delivered and you used USPS insurance contact them immediately with your tracking number.

5. If your package was marked as delivered but you never received it, contact the USPS right away. There is no guarantee that they will resolve your issue, but sometimes if you report what was lost they may be able to find it if it was left on a truck. Double check the address that you entered while checking out to make sure that it was sent to your current address.

6. If you package is returned to us for whatever reason*, we will contact you and you can choose to pay to have it re-shipped or we can refund you for the cost of the products that were returned in new or like new condition. *If we shipped to the wrong address (other than what your provided at checkout) we will be responsible for reshipping the order.

Some extra things to be aware of about our products before placing your order - Return Exceptions

Climate and water use effects face paints. Some paints may be more sticky or soft during the hot/humid months, or from the get go if they are fresh off the press. Let your paints dry out in a cool dry place.

Depending on skin type and the pigment you choose, some colors may stain your skin temporarily. Using a soapy washcloth or sponge to rub off the paint is the best way to remove it, but we are not responsible for colors that stain. Be aware of dark, rich colors in all brands of paint. From our experience FUSION BODY ART is the paint that has the least staining issues.

Since climate effects face paints, some paints may have cracks on the surface or through the cakes. You can mention in the comments box to add a filler to the container so that the cakes do not come loose in the container. We will put a packing peanut in each cake to keep them steady and sealed to the base if they seem brittle.

All inventory is constantly revolving since the products we carry are in high demand, so cracked paint is not a sign of old paint. Paint cracks because of the brittle nature of some of the colors and the types of binders used. Temperature changes cause the paints to shrink and expand, which also leads to cracking. If the color is brittle, they can come loose in their case during shipping and break. The pieces will bond back together and the cracks will go away with use. We do not accept the return of cracked paint solely based on the fact that it is cracked. Call us for tips on how to get rid of those cracks!

Note that the actual paint or glitter colors might not be exactly like those shown on the website do to the difference in computer monitors, and sometimes the difficulties that come with photographing the product to show the exact color match. We really try our best!

Some batches of paint and glitter look different than previous batches of the same color.

Many colors in TAG, DFX, Cameleon and WOLFE are very similar, so though the pics might look like a different shade online, they are most often the same shade or close to it. Likewise, similarly named colors might actually have different shades, a light green in one brand may be different than a light green in another brand. Contact us for swatch comparisons as well if we have open containers to swatch. Other wise we can send you images of colors next to each other in the container.

Weights of paints are approximate due to water loss and density of the paint (neon, metallic, essential). Because of this, the actual weights might vary. The weights we post are what the manufacturer puts on the labels.

Please call us if you have any questions about colors or cracks or weights or anything before you order.

Thank you for shopping at JestPaint.com! We appreciate your business and your face painting friendship!