IMPORTANT: we are not a registered vendor with the EU which is a requirement to import any makeup products into the EU, and the labels are ALL in English. Countries like Italy and Spain require labels to be written in their language and for us to be registered in the EU to import makeup products. (Please contact us via email if you would like non-cosmetic products like brushes, sponges, stencils etc shipped to Spain / España. Online orders are currently suspended)
If your package has makeup products in it and it is stopped by Customs, there is a high chance that it will not make it through Customs and it will be returned to sender OR destroyed, at the discretion of Custom's office. If they return it to us and it arrives in good condition we will refund the product charges only. A return to sender can take up to 6 months or more. Also, note that YOU will be responsible for ANY and ALL Custom and Tax fees assessed upon entry. If you refuse to pay them your package will not be given to you and it will be returned to sender. Any damaged or missing products and shipping charges will not be refunded. Also, due to COVID19, international packages (no matter the shipping option chosen) are taking anywhere between 1 to 4 months to arrive, or even more. That is completely out of our control.
JEST PAINT HAPPILY SHIPS AROUND THE WORLD!
Thanks for checking out our store! If you are ordering from outside of the United States please read the important information below about Payments, Customs Charges, and Shipping. Click here to make sure that your country is open for shipments. Some countries refuse incoming mail due to COVID or conflicts.
Also read our general Shipping and Returns page before checking out. That page contains other important info that will apply to you.
Santiago speaks English, Spanish and Portuguese. We can use Google Translate if needed for other languages, so please don't hesitate to contact us in any language at info@jestpaint.com.
IMPORTANT INFORMATION FOR UK CUSTOMERS: due to changes in UK laws, starting on January 1st 2021, Jest Paint will now, starting on May 26th 2021, start to collect UK VAT on all orders being shipped to the UK except if they are over the equivalent of 135 British pounds worth of taxable products. All customers who place orders below that threshold will be charged VAT tax at checkout (Customer is still responsible to pay for Customs and Fees once the order arrives to the UK, but not VAT), orders above that threshold will be shipped, and the customer will be responsible to pay VAT and Custom taxes and fees upon arrival to the UK. Wholesale customers are not affected by these changes.
You can read more about these changes here: https://esellercafe.com/how-a-new-vat-rule-from-brexit-now-impacts-every-us-seller-shipping-to-uk-customers/
INTERNATIONAL PAYMENT OPTIONS
All product prices are in U.S. dollars. Jest Paint does not accept most foreign issued credit cards because of our security settings, but we do have some other payment options below for international orders.
PayPal
PayPal is the best option we currently have to process international orders. Please make sure that your Paypal account has a verified address.
Wire Transfer
You can place an order and select Money Order as a payment method. We will contact you with the information that you need to send us the payment via Wire Transfer from your bank. Once we receive the payment we will wait three days and then we will ship your order. Please keep in kind that if you pay with an international Wire Transfer you are requested to pay an additional $25.00 to cover the difference of costs between wire transfer fees and PayPal fees, which are lower.
Canadian Credit Cards
We are able to accept some Canadian Credit Cards. This depends on the issuing bank and agreements between them and our payment processor. You can give it a try if you like.
American Express
Sometimes we have managed to process American Express cards issued directly by American Express (not by a foreign bank).
OUR INTERNATIONAL SHIPPING POLICIES
Please read our Shipping/Returns page for other information regarding International Shipping.
We mark customs forms accurately so that your package will be identified as “Merchandise” with the actual value of your products. We cannot make any exceptions to this.
Please take the following risks into consideration before placing your order. Though most packages shipped overseas arrive with no issues, there are some risks with shipping internationally. Your package may get stuck at your customs department for longer than normal, you may be required to pay custom fees to pick up your package, and it may be difficult to track your package once it leaves the U.S.A. In some cases, packages are lost during transit or at customs.
The average shipping time for international orders is 8 days, though sometimes orders arrive in a week, while other times it can take 2 months or longer. Sometimes orders are rejected by customs and are sent back to us. We do not issue refunds for shipping costs if a package is sent back to us by customs or the customer, or if the package is lost.
Please check with your government to see if you will be responsible for any duties or fees once your package arrives to your country. Your customs department might require a payment before your package is delivered. Also check for any regulations related to the products we are shipping to you. You are responsible for knowing if the products are in compliance with your country's regulations, and we are not responsible for packages that get rejected because of a violation to your country's regulations.
Jest Paint LLC cannot be held responsible for the loss or damage to your order once it is sent out, so Express Mail International Shipping or the addition of Shipping Insurance is strongly advised, though if you package is lost, the Express shipping cost cannot be refunded.
If you check out normally through our online store you will have the option to choose between E Packet First Class, Priority Mail International and Express Mail International. Follow this link Shipping and Returns to read about the difference between the three options. Though we will process your order quickly here, no shipping time is every guaranteed.
Thank you so much for taking the time to read everything!
We hope you have a great experience at our store, and make a lot of people happy through your face painting talent! Contact us with any questions at info@jestpaint.com .