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FREE USA SHIPPING ON ORDERS OVER $125 USD IN PRODUCTS AFTER DISCOUNTS ARE APPLIED (retail customers only) - We accept INSTALLMENTS WITH SEZZLE AND AFTERPAY
FREE USA SHIPPING ON ORDERS OVER $125 USD IN PRODUCTS AFTER DISCOUNTS ARE APPLIED (retail customers only) - We accept INSTALLMENTS WITH SEZZLE AND AFTERPAY

Order Status

My credit card keeps Declining at check out.

If you are sure that you typed in the correct billing address and credit card information, and your card keeps declining, STOP and give us a call so we can help you figure out what the problem is.

We only accept Paypal and American Express credit cards issued by AEX for International Orders.

WARNING:

Some banks put the amount that was declined on hold for up to 7 days. It is a crazy policy in our opinion, but if you see charges on your account for declined transactions call you bank right away and let them know that your card was declined and you want your money released. If they need us to send them a fax please let us know.

How do I CHANGE or CANCEL my order?

Forgot something or made a little mistake? We must be twins!

There is hope, but once an order has begun processing or has shipped, the order cannot be canceled and is no longer editable.

Please call us right away if you need to make changes. Do not try to edit your order online.

You can cancel your order online if you:

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order. If you do not have a tracking number here, you can check your e-mail for a letter from the USPS that will contain your tracking number, and you can enter it at www.usps.com to see where your package is at. If you have any problems give us a call!

Help! My order hasn't arrived yet!

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status.

  • Be sure that your order has been shipped out. Check that the shipping address is correct as well.
  • If your order status displays your Package Tracking Numbers, check with www.usps.com to confirm your packages status.
  • If you cannot find your tracking number contact us and we will give it to you.
  • If your package shows a status of "delivered" or seems to be stuck at a USPS processing facility, please contact us for assistance.

Though we will do our best to help you locate your order through the USPS, JestPaint is not responsible for lost or damaged packages, so we strongly encourage that you purchase shipping insurance before checking out.

It is Out of Stock!

We try very hard to keep a well stocked inventory, but sometimes things sell faster than we can predict.

  • We do not do back orders because it is often very hard to know when items will arrive from manufacturers, especially those outside of the U.S.. In the worst case, you might be waiting on that Neon Green for months!
  • If you need something that is out of stock please click on the link that says E-mail me when Back-In-Stock under the Add to Cart and Add to Wish List Button. It will pop up when you get the out of stock message after attempting to add the item to your cart.
  • We will be automatically notified that you are interested in the item, so we will make sure to re-stock it as soon as we can.
  • Once we get the item you want you will be sent an e-mail giving you the good news!
  • Feel free to call us to make sure that our inventory is correct and/or to get an idea of when we will have the the item you want back in stock.

WHEN will you ship my order?

When will you ship my order?

*We ship Monday through Friday except for Postal holidays and December 24th, 25th and 31st as well as January 1st. We ship all retail Priority Mail and Express Mail orders received by 1pm EST on the same day (as long as it is a week day and not a postal holiday or other non shipping day, or as long as non unforeseen events happen that delay the processing of orders including but not limited to power outages or being unusually short on staff). Ground Advantage Shipping and Free Shipping orders will go out as soon as possible, which usually means either same business day if placed before 1pm EST or next business day, but it can be longer, no processing time is guaranteed for Ground and Free Shipping Orders. These processing times might also change if we are having a large sale. In that case we will announce changes to our processing time with the sale information and on our Shopping Cart page.

We consider Free Shipping orders those in which the customer selected Free Shipping, regardless of what shipping method we chose to ship the order with.

Wholesale orders will go out usually within 1 to business days from the moment they were placed, but it can take up to 15 days for a wholesale order to go out if we are processing a large amount of retail orders..

 

When will I receive my order?

Once your order is shipped you will receive an e-mail with a tracking number that you can use to track your orders. International customers choosing Commercial Epacket Service will not be able to track their orders.

For orders being sent within the USA:

  • Ground Advantage Shipping: it usually takes 5-8 business days (from the date in which it was shipped) although the arrival date is not guaranteed.
  • FREE Shipping:  it usually takes 5-8 business days (from the date in which it was shipped) although the arrival date is not guaranteed. 
  • Priority Mail Shipping: it usually takes 2-3 business days (from the date in which it was shipped) although the arrival date is not guaranteed.
  • Priority Mail Express Shipping: the earliest arrival is the next business day by 10am (from the date in which it was shipped), the latest arrival is in 2 business days by 6pm on the last day (from the date in which it was shipped), though some remote areas may take 3 days (from the date in which it was shipped). This is a USPS guarantee, not a Jest Paint LLC guarantee. If any issues arise (meaning the package did not arrive within their guaranteed time), a complaint must be filed with the USPS. If you choose 1-2 days Express please remember it still could take up to 3 days to arrive.